Survey and Complaint Management

RESTO Online Survey and Complaint Management; lets businesses organise their activities in areas such as service, marketing, production and cleaning by collecting information from their customers. With this system you can run surveys, collect responses and analyse the results. In just a few minutes you can create a new survey and ask your customers about the data you want to analyse for your business.

In single-site or chain businesses, survey and complaint management can be carried out via Kiosk Self Order, QR code or Call Center. Your customers simply scan the QR code on the table or on the bill with their own mobile phone and complete the survey that appears on screen. With RESTO Call Center, complaints in particular can be passed on to the relevant departments.

Key features

• Helps you understand exactly what you need for customer satisfaction.
• By analysing survey results before your customers leave the premises, the system lets you create gifts and campaigns.
• With complaint management, you can instantly let a customer who sends a negative message on any subject know that their message is taken seriously and that you will work to resolve the problem.
• With the survey and complaint management system, you can make your customers feel like special guests.